Welcome to Anidam Marketplace Ltd. By placing an order on our website www.shopanidam.com, you agree to these Terms & Conditions.
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, Some health and personal care items or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery
Orders
All orders are subject to availability and acceptance. A contract is formed when you receive an order confirmation email from us.
Products
• Product images are for illustration only.
• Colours and sizes may vary slightly.
• Measurements are approximate.
• Products are for personal use only.
Prices & Payment
• Prices are shown in GBP and include VAT (if applicable). • Delivery charges are added at checkout. • We accept payments through the payment methods shown on our website. • If there is a pricing error, we reserve the right to cancel the order and refund you.
Delivery
• We aim to deliver within the stated timeframe.
• Once delivered, the order becomes your responsibility.
• International orders may be subject to customs charges, which are the buyer’s responsibility.
Returns & Cancellations
• You have 14 days from receiving your order to request a return.
• Items must be unused and in their original condition.
• Faulty items will be refunded or replaced.
Please see our Returns Policy for full details.
Fair Use
We monitor unusual or excessive returns. Accounts may be restricted if misuse or fraud is suspected.
Faulty or Missing Items
• Faulty items must be reported as soon as possible.
• Missing items must be reported within 14 days of delivery.
Our Right to Cancel
We may cancel an order if:
• Payment is not received,
• Required information is missing,
• Delivery is not possible,
• The product is out of stock.
Any payments made will be refunded.
Liability
We are only responsible for losses caused by our failure to use reasonable care. Our products are for personal use only, not for business or resale purposes.
Events Outside Our Control
We are not responsible for delays caused by events beyond our control such as strikes, natural disasters, or technical issues.
Intellectual Property
All content, images, and designs on https://shopanidam.com belong to Anidam Marketplace Ltd and must not be copied without permission.
Law
These Terms & Conditions are governed by the laws of England and Wales.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@shopanidam.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@shopanidam.com and send your item to: 50 Pinnocks Way, Oxford, OX2 9DG, United Kingdom.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: 50 Pinnocks Way, Oxford, OX2 9DG, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at support@shopanidam.com for questions related to refunds and returns.
